How To Close Down A Loved Ones Social Media Accounts

How To Close Down A Loved Ones Social Media Accounts

Social networks have opened new doors for staying in touch with our family and friends. However, what happens to the collection of photos, posts and videos of our family and friends when our loved ones have passed? Besides using it as a resource for planning the funeral of your loved one, the deceased social media can be closed or left open. This will depend on your families personal choices and the social media channels policy.

On its own, Facebook has approximately 15 million active users in Australia, therefore Social Media presents a growing concern for many Australian families when dealing with the passing of a loved one. Thankfully, the Social Networks have recently updated their policies to ease and manage the social media accounts of those who have passed away. We’ve created a short help guide if you’re feeling a little overwhelmed when you have to close down deceased social media accounts.


Closing down Social Media accounts of the deceased


This platform is conscious about how hard is to process the death of our loved ones and it has introduced a revolutionary idea: turning the profile into a social memorial. Friends and families are able to share the loss and provide support by contributing with messages of love, pictures and memories. This allows you not only to commemorate, but to feel the warmth of your close ones regardless of location and time.

The management of the memorial is easy: only you are in charge. By presenting a proof of death, Facebook gives you complete access to the profile. If you wish not to share the loss online you can also deactivate the account. It is totally understandable if you want to keep it private in between close friends and family.


Gmail, Buzz, Blogger and anything tied to a Google account

One of the main advantages you’ll find in Google’s policies is that the one account will generally cover all services. This makes the process much easier. In one procedure, you can access and deactivate all the social platforms that are tied to the same user.



Unlike the social platforms above, Twitter won't give you access to the account to manage it regardless of your relationship with the user. But don’t worry - you can send a personal request to archive the tweets and easily deactivate the account.



As Instagram is owned by Facebook, their policies are very similar. You will be able to close down and manage the account by crediting your relationship with your family member or friend. All the images are in your control. You might like to keep the account open and regram photos your loved one is tagged in as a legacy and memorial platform, this is entirely up to you.



Like Twitter, you won’t be able get the login information of deceased user. However, you will always be able to deactivate the account by a personal request.



There are no clearly outlined policies here for closing down a SnapChat account. This will likely change as the platform evolves. At current the advice is to have this password saved somewhere that your loved ones can access.

Sharing pictures and stories of our deceased loved ones on social media can be a beautiful thing and helpful to the mourning process. In personal experience, both closing the account and keeping it open as a place for memorial is beneficial to those who are grieving. Social platforms have these policies to help us with the increasingly public process of grieving and make it a bit easier for everyone. To keep in contact and join a community of people experiencing the new world without their loved one, join us on Facebook. We post useful articles and supportive information for the times you need it.

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Our compassionate all-female team are dedicated to supporting families in their times of need. We arrange beautiful personalised funeral services in the Ryde area.



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Lady Anne Funerals is here to support and assist your family through what can be a difficult time, with a ladies touch. 

We are available to discuss a range of services to support your family, including: 

  • Personalised memorial services
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  • Religious services catering to all faith's
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Phone: 1300 74 00 74

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Some of the families we've helped

“I just wanted to send you our sincerest thanks for everything you and your incredible team did for us in making the most perfect day, celebration and farewell of our beautiful Harper.

I have given a lot of thought to your business and the industry and I think it is perhaps the most important business for families to get it right when it comes to planning a funeral which may be sudden or may be a long time in the making. Either way, when one is faced with the unfortunate situation of needing to arrange a funeral, only then do you realise the importance of getting it right.

We experienced first hand the polar opposites the industry offers. It is not just about the cars, the booklets, the music and all the things that make up the day - its about the service, the care and most importantly it’s about the people.

From our very first conversation we could sense your genuine care to our situation and your attention to detail was obvious - this was very different to the previous conversations we had with others we had been referred to. Those other companies wanted to commence meetings with the paperwork side of things upfront which is a very confronting thing to do just days after losing your loved one - and when one of the others that I am referencing couldn’t even refernece our daughters name as our meeting started - we were horrified of how poor the service of care could be.

This is where you and your team shine. After feeling very lost in our search to secure the perfect funeral director to create the perfect day, my wife all of a sudden recalled you standing out the front of your office each morning watering the surrounding gardens to ensure a beautiful front of house. Well, I can assure you, it is not just the front of house that is beautiful - its the entire package that is beautiful.

Your manner, your direction and your expertise is evident from the get go. Nothing is too hard for you or your amazing team. The personal care made us feel like we were the only funeral you were working with at the time, and that’s exactly how it should be.

The finer detail, such as driving past our house so our daughter could go past our house one last time, then leaving the most beautiful flowers on our doorstep, to bumping into us at the Church because you were just doing your own research to make sure the day was seamless. This combined with your recommendations from every aspect as everything was very foreign to us, you were able to guide us to achieve the most beautiful farewell.

The day itself was simply perfect. Not once did we have a concern. The car was shining, your team dressed beautifully, cold water provided for us, directions for our guests, directions for us. Everyone commented on how amazing the day was and how incredibly your team were. Seamless is the only word I can use. It doesn’t stop here.

Your personal care and guidance then allowed us a more intimate farewell the following day (we are so grateful for for this recommendation and possibly would have missed this special day if you had suggested it was the best idea). Again, you and your team made us feel like you had nowhere else to be, and no one else to help. Just us. The setting was beautiful, the celebrant (that you arrange and recommend) is a delightful, your team make this day even more special than the last.

This is something we never want to go through again but there will be so many others, that like us, have no idea where to start to look for the right funeral director for their own special day. All I can say is that I hope that they appoint Lady Anne Funerals. We learnt a lot quickly and it is again a business many do not ever consider needing but without question one of the most important businesses to select the right person and the right team.

I welcome any of your future potential clients to contact me if they wish to discuss our experience with the amazing Lady Anne team. We thank you for giving our beautiful baby the most incredible farewell that was exactly how we imagined it, you just made it happen.”

Lee Dowdall

“We wish to thank you for having helped us put together a beautiful farewell for our mother, one which she would have been delighted with.

It was a difficult day and it would have been worse without your synchronised, seamless and consistent presence as well as attention to detail.

We value your candour as the people you are and the very sensitive manner in which you conducted the service.

Thanking you from the bottom of our hearts,

The Pastore Family
Karen has supported my Mum and me through the most difficult week of our lives as we not only planned a funeral, but interred my Dad to his new home. I will be forever grateful to Karen for her ongoing support, guidance, kindness, empathy and friendship over the last week. Karen has now become part of our extended circle of close family friends.
Daughter of the late Sveta Dordevich
Lady Anne Funerals has the compassion, understanding and empathy that many of the larger funeral homes do not possess. My aunts funeral was dignified and classy everything she deserved. I would highly recommend Lady Anne (and have) as they go above and beyond.
Joanne Marks
I am overwhelmed with the feedback on how beautiful it all was from all who attended. You and the other ladies were wonderful, looked so elegant, and made the day so very special for all who loved Paul.
Barbara Sommerville Enright
Karen and her staff treated us with the utmost respect we could not have been in better hands during this difficult time. My mum had organised her funeral with a prepaid funeral plan which she had purchased from Karen almost ten years ago this also made this upsetting time much easier to deal with and she got all the things that she wished for.
Malcolm Ellis
On behalf of my family, I would like to thank Lady Anne Funerals for a beautiful service yesterday for my aunt Dot. All who attended commented on how lovely the service was & the professionalism of all the staff. Thanks again very much for helping making a sad day one of celebration of Dot’s life.
Judith Neville

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