What drives me is to consistently deliver exceptional service and services. I gain so much satisfaction and personal fulfilment in helping families cope with the loss of a loved one; I sit with them, laugh and cry with them and tease out all the little things that will ensure a truly memorable tribute.
Having lost loved ones myself, I am constantly reminded of how special each service needs to be. I have found inner strength; often I deal with family who are in shock and not coping, I find the more they fall apart, the greater my ability to keep it together for them. I don’t assume anything but patiently pose questions and suggestions that help me and the team to deliver excellence on the day.
For me, it’s about diversity. No two days, no service, no individual and no two families are the same. Every service can be customised to suit your family’s needs, from understanding your personal beliefs to helping you stick to your budget.
Honouring your loved one and respecting your wishes is the most important role for me. At the end of each day I go home with a sense of satisfaction that I have done the best I can for bereaved families and helped in any way that I could. I really enjoy providing a service that truly celebrates the life of your loved one.
Each service I deliver is as unique as the individual, from traditional services to completely over the top ceremonies. For me, active questioning, listening and attention to detail are paramount.
I have lived most of my life in the West Ryde area and have been with Lady Anne Funerals for almost 5 years. In this time, I feel that I have helped each family in their time of grief and sadness to the best of my ability.
Each family is different, and I walk away at the end of the day knowing that I reduce the stress of families during difficult times and given them peace of mind that their loved one is in good hands.
Being part of Lady Anne Funerals is being part of an amazing team, a group of women that always show compassion and kindness.
In 1990 my husband got very sick with cancer, and had a tough 5 year struggle before he passed away in 1995. It taught me to be even more appreciative and caring.
It also strengthened my faith with the Lord. Life is short and it's kindness and compassion that gets you by. I was lucky enough to have many great friends and family around me during this most difficult time as I still do today.
Today I am proud to be part of the team at Lady Anne funerals, to be able to support all the wonderful people that we meet, and make a difference in people’s lives.
My primary role at Lady Anne Funerals is to provide a community service to the local Aged Care industry and local sporting clubs. I work closely with local entertainers to provide entertainment to many local nursing homes on a monthly basis.
It is truly a wonderful to watch hands and feet tapping, heads nodding and a beautiful smile appear on faces that are timeworn and wrinkled. One’s heart melts when you see the connection made.