When Do I Call A Funeral Home?

When Do I Call A Funeral Home?

In this blog post I thought I would cover a topic that relates to the professional community that we as funeral directors work with. It’s essential that our community and network shares and educate one another on best practices.


Please note that if you have recently experienced the loss of a loved one, you might find this topic uncomfortable in which case you can navigate back to our blog and read some of our other topics.


We at Lady Anne Funerals are always in close contact with others involved in the bereavement process. Specifically in the initial stages of passing, this includes nursing home directors, nurses, doctors and other hospital staff. Most of the time we all have a great working relationship with one another. It is very important that we do. But our relationship can be strained when the usual steps are not understood by everybody involved. One such time this occurs is when funeral homes are contacted too early in the death process.

The initial stage of passing is very delicate to manage. When a loved one passes away, a death certificate must be issued before the loved one is transferred to the funeral home. Issuing a certificate is somewhat easier if the death occurs at a hospital or nursing home during business hours. This is because a doctor is usually within close range. If the passing occurs after-hours, then the registered nurse has two options to obtain the death certificate:


Call an after-hours doctor (if this service is available to the nursing home/hospital)


Issue a life extinct certificate themselves


If the nurse is unable to issue the certificate themselves and an after-hours doctor is unavailable, then the nurse must wait until the doctor can see the deceased during the next working morning. And like most things in life, there are often extra circumstances to consider, for example, obtaining a cremation certificate.


A cremation certificate is a very common requirement but this also means the doctor needs to see the deceased at their medical practise. Sometimes this can be a difficult process since many doctors are located in shopping centres or local townships (where there are lots of people around). So getting these authorised certificates can potentially take quite a lot of time.


As funeral directors, our role can only begin once the death certificate had been obtained. So when nursing homes or hospitals call us before having received the death certificate (often during the middle of the night), we cannot do anything. This makes it very difficult and frustrating for both the calling nurses and us because there is a misunderstanding about the correct course of action.


Taking a look around some of the sites of other funeral homes, all seem talk about what’s the first thing to do after a death occurs. Most of the pages explain the steps pretty well. Except nobody mentions the most important part about obtaining a death certificate before calling the funeral home. This is quite concerning isn't it? If we keep leaving important points like this out, then of course there will be misunderstandings between us.


So if you are a health professional that works within our special community, or even if you know someone that does, I encourage you to clarify this point with one another. That way we can keep enjoying working with the caring, compassionate and professional people that we all are.


Have you experienced this misunderstanding in your workplace? Let's work together to make it better. 

About us

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Our compassionate all-female team are dedicated to supporting families in their times of need. We arrange beautiful personalised funeral services in the Ryde area.


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Lady Anne Funerals is here to support and assist your family through what can be a difficult time, with a ladies touch. 

We are available to discuss a range of services to support your family, including: 

  • Personalised memorial services
  • Cremation and burial services
  • Religious services catering to all faith's
  • No service, no attendance 

Please get in touch - night or day - via the form or you can call us on the number below.

Phone: 1300 74 00 74

904 Victoria Road, West Ryde 2114

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Some of the families we've helped

“I just wanted to send you our sincerest thanks for everything you and your incredible team did for us in making the most perfect day, celebration and farewell of our beautiful Harper.

I have given a lot of thought to your business and the industry and I think it is perhaps the most important business for families to get it right when it comes to planning a funeral which may be sudden or may be a long time in the making. Either way, when one is faced with the unfortunate situation of needing to arrange a funeral, only then do you realise the importance of getting it right.

We experienced first hand the polar opposites the industry offers. It is not just about the cars, the booklets, the music and all the things that make up the day - its about the service, the care and most importantly it’s about the people.

From our very first conversation we could sense your genuine care to our situation and your attention to detail was obvious - this was very different to the previous conversations we had with others we had been referred to. Those other companies wanted to commence meetings with the paperwork side of things upfront which is a very confronting thing to do just days after losing your loved one - and when one of the others that I am referencing couldn’t even refernece our daughters name as our meeting started - we were horrified of how poor the service of care could be.

This is where you and your team shine. After feeling very lost in our search to secure the perfect funeral director to create the perfect day, my wife all of a sudden recalled you standing out the front of your office each morning watering the surrounding gardens to ensure a beautiful front of house. Well, I can assure you, it is not just the front of house that is beautiful - its the entire package that is beautiful.

Your manner, your direction and your expertise is evident from the get go. Nothing is too hard for you or your amazing team. The personal care made us feel like we were the only funeral you were working with at the time, and that’s exactly how it should be.

The finer detail, such as driving past our house so our daughter could go past our house one last time, then leaving the most beautiful flowers on our doorstep, to bumping into us at the Church because you were just doing your own research to make sure the day was seamless. This combined with your recommendations from every aspect as everything was very foreign to us, you were able to guide us to achieve the most beautiful farewell.

The day itself was simply perfect. Not once did we have a concern. The car was shining, your team dressed beautifully, cold water provided for us, directions for our guests, directions for us. Everyone commented on how amazing the day was and how incredibly your team were. Seamless is the only word I can use. It doesn’t stop here.

Your personal care and guidance then allowed us a more intimate farewell the following day (we are so grateful for for this recommendation and possibly would have missed this special day if you had suggested it was the best idea). Again, you and your team made us feel like you had nowhere else to be, and no one else to help. Just us. The setting was beautiful, the celebrant (that you arrange and recommend) is a delightful, your team make this day even more special than the last.

This is something we never want to go through again but there will be so many others, that like us, have no idea where to start to look for the right funeral director for their own special day. All I can say is that I hope that they appoint Lady Anne Funerals. We learnt a lot quickly and it is again a business many do not ever consider needing but without question one of the most important businesses to select the right person and the right team.

I welcome any of your future potential clients to contact me if they wish to discuss our experience with the amazing Lady Anne team. We thank you for giving our beautiful baby the most incredible farewell that was exactly how we imagined it, you just made it happen.”

Lee Dowdall
Karen has supported my Mum and me through the most difficult week of our lives as we not only planned a funeral, but interred my Dad to his new home. I will be forever grateful to Karen for her ongoing support, guidance, kindness, empathy and friendship over the last week. Karen has now become part of our extended circle of close family friends.
Daughter of the late Sveta Dordevich
Lady Anne Funerals has the compassion, understanding and empathy that many of the larger funeral homes do not possess. My aunts funeral was dignified and classy everything she deserved. I would highly recommend Lady Anne (and have) as they go above and beyond.
Joanne Marks
I am overwhelmed with the feedback on how beautiful it all was from all who attended. You and the other ladies were wonderful, looked so elegant, and made the day so very special for all who loved Paul.
Barbara Sommerville Enright
Karen and her staff treated us with the utmost respect we could not have been in better hands during this difficult time. My mum had organised her funeral with a prepaid funeral plan which she had purchased from Karen almost ten years ago this also made this upsetting time much easier to deal with and she got all the things that she wished for.
Malcolm Ellis
On behalf of my family, I would like to thank Lady Anne Funerals for a beautiful service yesterday for my aunt Dot. All who attended commented on how lovely the service was & the professionalism of all the staff. Thanks again very much for helping making a sad day one of celebration of Dot’s life.
Judith Neville

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